How do I set up an account with Flavor Finish Resurfacing?
Please fill out a New Account information form. You can access this form on our website or you can contact your area representative for more information.
How soon after I submit a New Account form can I place an order?
Once a new account form has been submitted, the approval process typically takes less than one business day. Upon approval, you can immediately begin scheduling.
If my sister property has an account with Flavor Finish Resurfacing, does that mean I have an account as well?
No. Each property must submit an individual New Account form. However, please note your sister property as a referring client, so they receive our referral credit on their account.
Can other vendors be performing work when Flavor Finish Resurfacing is working in a unit?
No. Our technicians cannot resurface while other vendors, employees, or residents are inside a unit. It is always best to schedule a blocked-off period of time in which the unit will be vacant for our technicians to perform their duties.
How long do I have to wait before the area being resurfaced can be used?
It takes approximately 48 hours for the resurfacing materials to completely dry and be ready for daily use. Any water, cleaning chemicals, or miscellaneous items that are put on the resurfaced area during this time will damage the product and possibly void the warranty.
How quickly can I schedule resurfacing at my property?
Our goal is always to provide service as quickly as possible. We can often provide same-day service. Scheduling is based on availability, and during peak demand times, we occasionally have to follow a “first come, first served” policy in order for the needs of all of our accounts to be met in a fair and timely manner.
What happens if something is under warranty and I receive an invoice?
If we do not know that the work being performed is under warranty, we will unknowingly bill your property for the services performed in the unit. When scheduling the work, please tell your area representative that there is a warranty in question.
What if I’m not sure if something is covered by your warranty?
If you are unsure whether or not something is covered by our warranty, you can contact your area representative. We can typically determine warranty issues via email or phone conversation. However, they can also arrange for a technician or a site supervisor to travel to the property and determine if the resurfacing is covered.
What is not covered by the two-year warranty?
The following items are not covered by our two-year warranty on workmanship:
Damage to resurfaced tubs where non-slip mats were used in the tub basin
Discoloration and/or rust damage caused by A/C leaks or resident neglect
Stains or use of abrasive chemicals on the resurfaced area
Touch-up services and polishes are not covered by the warranty.
Care And Maintenance
What products are safe to use for cleaning a resurfaced area?
The most reliable method that we can recommend for cleaning and disinfecting a resurfaced area is with soap and warm water. You can also use non-scouring disinfectant wipes.
What products should I avoid using for cleaning?
Please avoid using bleach, scrubbing pads, and abrasive granule cleaners. A good rule of thumb: If you wouldn’t clean your car with it, don’t clean your countertops with it.
What are the payment terms for invoices?
All invoices have a thirty-day term for payment.
What forms of payment do you accept?
We accept payment by check, ACH, and Paymode-X deposit. We do not accept cash or credit cards for payment.
When will services performed on my property be invoiced?
Services performed are invoiced on a weekly basis.
Who can I contact if an invoice has incorrect information or charges?
If you have any questions related to an invoice or billing information, please contact our accounting department at email@example.com . We value your business and will work to resolve any issues as quickly as possible.