Once a new account form has been submitted, the approval process typically takes less than one business day. Upon approval, you can immediately begin scheduling.
No. Each property must submit an individual New Account form. However, please note your sister property as a referring client so they receive our referral credit on their account.
No. Our technicians cannot resurface while other vendors, employees, or residents are inside of a unit. It is always best to schedule a blocked-off period of time in which the unit will be vacant for our technicians to perform their duties.
It takes approximately 48 hours for the resurfacing materials to completely dry and be ready for daily use. Any water, cleaning chemicals, or miscellaneous items that are put on the resurfaced area during this time will damage the product and possibly void the warranty.
Our goal is always to provide service as quickly as possible. We can often provide same-day service. Scheduling is based on availability, and during peak demand times, we occasionally have to follow a “First come, first served” policy in order for the needs of all of our accounts to be met in a fair and timely manner.
If we do not know that the work being performed is under warranty, we will unknowingly bill your property for the services performed in the unit. When scheduling the work, please tell your area representative that there is a warranty in question.
If you are unsure whether or not something is covered by our warranty, you can contact your area representative. We can typically determine warranty issues via email or phone conversation. However, they can also arrange for a technician or a site supervisor to travel to the property and determine if the resurfacing is covered.
Our warranty covers quality issues due to workmanship. This includes peeling around drains and caulk lines, bubbles in the clear coat, and running paint.
The following items are not covered by our two-year warranty on workmanship:
- Damage to resurfaced tubs where non-slip mats were used in the tub basin
- Discoloration and/or rust damage caused by A/C leaks or resident neglect
- Stains or use of abrasive chemicals on the resurfaced area
- Touch-up services and polishes are not covered by the warranty.
Care & Maintenance
The most reliable method that we can recommend for cleaning and disinfecting a resurfaced area is with soap and warm water. You can also use non-scouring disinfectant wipes.
Please avoid using bleach, scrubbing pads, and abrasive granule cleaners. A good rule of thumb: If you wouldn’t clean your car with it, don’t clean your countertops with it.
All invoices have a thirty day term for payment.
We accept payment by check or Paymode-X deposit only. We do not accept cash, credit cards, or direct deposit for payment.
Services performed are invoiced on a weekly basis.
If you have any questions related to an invoice or billing information, please contact our home office at 817-461-3620. We value your business, and will work to resolve any issues as quickly as possible.